Committed to building an innovative brand service provider in China's LED display field
About us
Shenzhen Mermaid Optoelectronics Co., Ltd. is devoted to creating an innovative brand of service provider in China's LED display field. We locate in the core area of Qianhai, Shenzhen. It is close to Bao’an Airport and the Asian largest International Exhibition Center, and it is a key high-tech enterprise introduced by Bao’an District, Shenzhen City.
We focus on R&D and innovative technology, and have introduced a batch of senior excellent professional technicians and managers in LED display field to provide the powerful support for the continuously innovative product design and perfect product quality with strong R&D strength and high quality assurance. Adhering to the enterprise idea of "product is the core competitiveness", our company has independently researched and developed a series of the most competitive core products, including: ultra-thin HD small-spacing LED screen, high-density die-casting aluminum series of LED rental screen, indoor and outdoor spherical LED screen, LED lamp-post screen, LED ultra HD advertisement player, transparent LED screen and soft module.
Our company has passed IS09001 International Quality System Certification and IS014000 International Environmental Management System Certification. Our products have passed the national 3C certification, CE and RoHS certification. Currently, the LED screen series has covered the fields such as the indoor and outdoor advertising, plaza, commercial building, hotel, shopping mall, stadium and stage background. We have set up a long-term cooperation relationship with the domestic famous units such as the real estate enterprise, advertising media, bank and exhibition center, and it mainly exports products to Russia, Singapore, Malaise, America and U.K. etc.
By virtue of the novel design, excellent and innovative service, our products are widely admired by domestic and foreign clients. "Integrity, innovation, practicability" is our value and is also our promise to the clients, employees and society. Our company will be an eternal LED star in "Chinese Dream", and become a leader in the LED industry.
1. Employees' growth is the foundation of the company;
2. Creating value for clients is the driving force for the company's sustainable development;
3. Pursuing excellence and moving forward, to become a brand service provider;
◉ Value
Mutual understanding; Respectful; Honest; Self-discipline; Positive
Passionate; Optimistic; Efficient and motivated; Give back to society
◉ Management Concept
Everybody understands theory of business; actively manage individual, team, enterprise and family by changing from me. Keep the persistent competitiveness, and stay true to the mission.
◉ View of Happiness
Happiness is productivity more than emotion. Work happily and live happily to realize the maximum value of career and life.
Service Creating Value
Mermaid Optoelectronics provides our clients with the complete product pre-sale, in-sale and after-sale service support, and we have a perfect service system and a strong well-trained skillful service team. Currently, our company's Customer Service Center is constituted by more than ten skilled and experienced technical support engineers who are comprehensively responsible for the global technical support work. Customer Service Center is continuously improving the service level and quality to guarantee to provide the clients with the solid material insurance to the maximum degree.
◉ Service Content
√ Set 24-hour hotline service (consulting, telephone technology guidance);
√ Online service;
√ Hardware breakdown maintenance;
√ Free training of professional technology;
√ Paid upgrading of hardware;
√ Warranty service;
√ Engineering technical service.
◉ Service ConceptPositive and active, honest and self-discipline, quick respond, take meeting clients' needs as the first target.
◉ Warranty12-month quality assurance and lifelong maintenance is provided for the complete machine.
◉ Special Announcement
1. Within the warranty period, all the maintenance services and materials are free;
2. From the date when the product reach the client's location and client signs for acceptance, all the artificial damages, accidental damages and faults and damages caused by unprofessional operation are not included in the warranty scope, and only the cost of materials used in the maintenance will be charged to the users in the case of being beyond the warranty period.
3. The lifelong maintenance service will be provided for the products; system function and software upgrading can be continuously improved, and only the component fees will be charged for the hardware equipment to be added.
4. Within the warranty period, the multiple flexible contact means such as after-sale service telephone, fax and e-mail are provided to provide the users with the 24-hour timely response service.